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Free first class delivery
Price match promise
Money back guarantee
Easy returns policy

FAQs

How do I pay for my order?

There are various ways for you to pay for your order.  We currently accept the following methods of payment:

  • Credit and Debit Cards (MasterCard, Visa, Visa Debit, Maestro)
  • PayPal

Please ensure that the invoice address entered on your order matches the address the payment card is registered to.

Can I pay by cheque?

We will accept cheque payments from schools or organisations. Please contact us if you wish to pay by cheque. Funds will need to clear before we can dispatch orders paid for by cheque.

If I place an order today when we I receive it?

We offer free delivery on all items shipped to the UK. Free delivery is perfect for parties that are a week or so away and orders are normally delivered in 3-5 business days.

We also offer a fast delivery service for urgently needed items. The charge for this is £4.99 per order. Your item(s) will be dispatched within 24 hours and will normally arrive within 1-2 business days.

Am I able to return my order?

We want you to be happy with everything you buy from us.  If you wish to return an item, please return them within 14 days (7 days for costumes), in a resellable condition and we will refund you or exchange it.

Masks & wigs are non-returnable for hygeine reasons once they have been opened.

Please use the form on our returns page to request your return to us. It is important that you contact us first before returning anything.

Please return item(s) to the following address: Party Store, 5 Main Street, St Mary’s Island, Chatham Maritime, Kent ME4 3SE

Can I add to my order once it has been placed?

Yes, if you call our helpline on 0843 886 0853 or contact us below we will help you

Do we ship internationally?

Yes.

How do I unsubscribe from your mailing list?

Please open an email sent to you by Party Store. At the bottom of the email you will see a button that reads 'Unsubscribe'. By clicking on this button, you will be unsubscribed to any further correspondence from Party Store Remember, our newsletter is the best way to find out about new products, sales and special member discounts.

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